Right of Withdrawal
Right of Withdrawal
Safe shopping with 14-day right of withdrawal. Clear terms and simple procedure.
14-day period
You have 14 calendar days from receiving the product to exercise your right of withdrawal without giving a reason.
Simple procedure
Send a notice to email or come to the store. We will confirm receipt.
Full money refund
We refund the paid amount, excluding the delivery costs, within 14 days after inspection.
How to exercise the right of withdrawal?
Send notice
Inform us about your decision to withdraw from the purchase with an unambiguous notice:
Return the product
Bring the product to the store or send it by mail within 14 days after the notice. The product must be returned in original packaging with all the accessories.
Inspection
We check the condition of the product within 5-7 business days. If the product meets the return requirements, we proceed with money refund.
Money refund
We refund the entire paid amount (excluding additional delivery costs) within 14 days from completing the inspection.
When is it impossible for you to use the right of withdrawal?
Important to know!
The right of withdrawal does not apply to all products. Please review the restrictions below.
Hygiene and safety products
Electric toothbrushes, epilators, razors, trimmers, headphones, body care products with opened packaging or a broken safety seal.
Computer components
Cases, power supplies, hard drives, video cards, RAM, motherboards, processors, coolers, drives with opened packaging or a broken seal.
Personalized products
Products manufactured according to your specifications or clearly personalized specifically for your needs.
Audio/Video/Software
Audio recordings, video recordings or computer programs with opened packaging. Opening means loss of withdrawal rights.
Damaged products
Mechanically or visually damaged products, worn more than 5%, or products with reduced value due to the customer's actions.
Perishable products
Products that deteriorate quickly or are close to their expiration date. Also, products with prices dependent on the fluctuations of the financial market.
Product inspection
You have the right to inspect the product to the same extent as would be possible in a regular store. Inspection does not mean full use!
Detailed return process
Sending notice
Please inform us about your decision to withdraw from the purchase. The notice can be in a free form but it must be unambiguous.
Contacts:
- Email: [email protected]
- Phone: 67324793
- In person: Pulkveža Brieža iela 3, Rīga
- by regular mail: Pulkveža Brieža iela 3, Rīga, LV-1010
Product return
Please return the product within 14 days after sending the notice. The product must be kept in its original condition.
Mandatory requirements:
- Original packaging and labels
- Complete set of accessories
- Original receipt
- All accessories and documents
Inspection and check
Our specialists check the condition of the product and its compliance with the return requirements within 5-7 business days.
We check:
- The product's technical and visual condition
- Completeness of accessories
- Packaging preservation
- Signs of use and wear
Decision-making
After the inspection, we notify the customer about the decision and, if the product meets requirements, we start the refund process.
Possible outcomes:
- Full money refund
- Partial refund (if the product is worn)
- Refusal (if the requirements not met)
- Product return without refund
Important information
Refund procedure
We use the same payment method you used for the purchase. If you paid in cash at the store, the refund is in cash. If you paid by card, we transfer the refund to your bank account.
Total process
The full return process can take up to 3 weeks: inspection (5-7 business days) + refund (up to 14 days). Please make your plans accordingly!
Shipping by regular mail
If you send the product by regular mail, you assume the full risk for the safety of the delivery. We recommend using insured shipment with a tracking number.
Frequently asked questions
No, the product must be returned in original packaging with all accessories. Without packaging, a product can only be returned in exceptional cases where the packaging cannot be preserved by the nature of the product (for example, food products).
If the product is damaged due to the customer's fault or worn by more than 5%, the value reduction is deducted from the refund amount. If the damage is significant, the withdrawal rights may not be applicable.
Yes, you can choose to exchange the product for another product from our assortment. If the new product is more expensive, you need to pay the difference. If it is cheaper, we refund the difference according to the same terms.
Delivery costs are not refunded.
If the product has been damaged during delivery, this is not a withdrawal right issue but a warranty case. Please contact us immediately to file a complaint. Keep the damaged packaging as evidence.
The 14-day period starts from the moment of physical receipt of the product, not from placing the order. If the order contains multiple products and they are delivered at different times, the period for each product starts from its receipt moment.
Questions about withdrawal rights?
Our team will help you to resolve any questions and ensure a smooth return process.